Hospital Policies
- We accept cash, Visa, MasterCard, Discover, American Express, Care Credit, cash and checks with proper photo identification.
- We require 24-hours notice of cancellation of your appointment so that we may offer the time to another client. All missed doctor’s appointments will incur a $25 missed appointment fee. We value our clients’ time & therefore, in order to stay on schedule, we cannot guarantee that we will be able to see your pet for their appointment if you are more than 10 minutes late for your scheduled time. Calling ahead of time & updating us that you’ll be late may allow us to still fit your pet in or we can reschedule your appointment prior to your arrival.
- Deposits are required for patients requiring hospitalization, equal to the lower end of the medical treatment plan estimate provided. Deposits are required for surgery & dentistry patients. All surgery & dentistry appointments require a $50 deposit at time of scheduling. This deposit is non-refundable if you do not give the office at least 24-hours notice of cancellation or do not show up for the appointment. Surgeries other than routine spay/neuter surgeries or dentistry require a deposit of 50% of the lower end of the medical treatment plan to be paid upon admittance for surgery.
- Please provide us 24-hours notice for all prescription refills. Prescriptions are non-refundable by law.
- For clients who choose to use an outside pharmacy, a written prescription will be provided upon request. We do not provide phone, email or fax approval of medications directly to outside pharmacies, unless the medication is a compounded medication that is not otherwise available.
- For pets brought in by unaccompanied minors, non-emergency treatment will be denied unless payment arrangements have been pre-authorized with our staff.
Client Payment Information Agreement & Guarantee to Pay – Consent to Treat Patients
I certify that I am the owner of the animals listed above, or am fully authorized to act on behalf of the owner. To the best of my knowledge, the above information is correct. I understand and agree that full payment is due at the time of service/discharge. All services rendered and products provided or sold by Highland Park Pet Hospital are subject to all terms and conditions contained herein. Your binding permission and consent to allow Highland Park Pet Hospital to perform services or provide products may be obtained in writing or verbally. All past due amounts shall bear interest at 18% per annum from the date payment is due until payment is received, before and after judgment.
In the event any balance is not paid as agreed, the undersigned agrees to pay a collection fee and all costs of collection. In the event of a lawsuit to collect the unpaid balance, the undersigned further agrees to pay court costs and reasonable attorney fees. You agree, in order for us to service our account or to collect any amounts you may owe, we may contact you by telephone at any telephone number associated with your account, including wireless telephone numbers, which could result in charges to you. We may also contact you by sending text messages or e-mails, using any email address you provide to us. Methods of contact may include using pre-recorded/artificial voice messages and/or use of an automatic dialing device as applicable.
WARRANTY DISCLAIMER. All products provided by Highland Park Pet Hospital are without any representations or warranties, other than the transferable warranties, if any, provided by the product manufacturer.
Highland Park Pet Hospital provides no warranties as to the function or performance of any product, whether express, implies or statutory, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose. Highland Park Pet Hospital does not warrant that any product will meet or accomplish any customer’s specific requirements, and expressly disclaims any such warranty.
LIMITATION OF LIABILITY. In no event shall Highland Park Pet Hospital, its owners, employees or agents, be liable for indirect, incidental, special or consequential damages, including loss of use, loss of profits or interruption of business, however caused or on any theory of liability, arising from any Highland Park Pet Hospital services or products.
This Agreement contains the entire agreement between the parties and, except for your verbal permission and consent for Highland Park Pet Hospital to perform any services or provided products, may not be amended, modified, nor rights hereunder waived except by a writing signed by all parties. No waiver by any party of any term or condition of this Agreement, in any one or more instances, shall be deemed to be construed as a waiver of the same or any other term or condition of this Agreement.
The laws of the State of Utah shall govern the validity of this Agreement, the construction of its terms and the interpretation of the rights and obligations of the parties. Any litigation between the parties relating to this Agreement shall be conducted, exclusively in the Utah Third Judicial District Court located in Salt Lake County, Utah, and the parties hereby submit to the jurisdiction and venue of such court for all purposes.
In the event a dispute arises with respect to the terms and conditions of this Agreement or a party’s performance or nonperformance thereof, the prevailing party in said dispute shall be entitled to an award and receive payment of its reasonable attorneys’ fees by the non-prevailing party.
